Our growing temporary staffing agency is looking for an enthusiastic, detail-oriented problem solver to join our corporate team as a Customer Service Support Specialist. We need an individual with a passion for serving others, who goes the extra mile to engage customers by establishing a positive rapport with every caller.  This individual will be responsible for processing orders, managing account databases, and assisting with customer concerns.

The successful candidate for this role will have previous experience working in a fast paced, service oriented environment.  This position reports to the Senior Customer Service Supervisor.

Job Location: Dallas Texas

Compensation: Hourly Pay

Schedule: Full Time

Contact: To apply click here!

Requirements:

  • Minimum of high school diploma or equivalent required
  • Minimum of 2+ years of related experience in a fast paced, customer service oriented environment
  • Ability to remain professional and courteous with customers at all times with a positive attitude
  • Experience using multi-line phone systems to manage large amounts of incoming calls
  • Intermediate level computer and data entry literacy, including MS Office products
  • Type 40+ WPM
  • Detail oriented and be organized
  • Excellent verbal and written communication skills, including active listening and phone skills
  • Proven problem solving and conflict resolution skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work effectively in a team environment
  • Adaptability, flexibility and the ability to maintain effectiveness during change and when under pressure
  • Ability to work flexible/extended hours when necessary
  • Rely on instructions and pre-established guidelines to perform the functions of the job
  • Follow communication procedures, guidelines and policies
  • Prior experience with recruiting software and/or Salesforce desired
  • People Oriented
  • Documentation Skills
  • Patience

Responsibilities:

  • Answer high volume of incoming customer calls regarding orders, service questions, policies and general customer concerns
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
  • Build sustainable relationships of trust through open and interactive communication
  • Process customer orders using telephone and computer databases
  • Record account information in databases with high degree of accuracy and speed
  • Contact customers to verify account information
  • Identify and assess customers’ needs to achieve satisfaction
  • Resolve service problems by clarifying the customer’s concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution via phone, Email, and computer applications
  • Advise on company information and policies
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions
  • Work with Customer Service Supervisor to ensure proper customer service is being delivered
  • Prepare service reports by collecting and analyzing customer information and needs
  • Contribute to team effort by accomplishing related results as needed
  • Generate sales leads